Shipping & Returns

Return Policy

Returned merchandise will not be accepted unless authorized in writing prior to return; ship freight prepaid, in the original carton, and if applicable, will be subject to a restocking charge of 20%.

Order Changes and Cancellations

Due to expedited shipping schedules, Office Furniture Outlet must limit customer changes and cancellations.

A restocking charge of 20% will be invoiced for any product cancelled or changed after production has begun.

Production

Production normally begins 72 hours after receipt of order.

SPECIFICATIONS ARE SUBJECT TO CHANGE DUE TO MANUFACTURING IMPROVEMENTS.

ALL MODELS SHIP RTA (READY-TO-ASSEMBLE) UNLESS OTHERWISE NOTED.

Office Furniture Outlet's
LIMITED Warranty

Office Furniture Outlet Warrants, to the original purchaser its products to be free from defects in material and workmanship for a period of 90 days.

Defects and damage from misuse, abuse, negligence, alteration, accident,vandalism, rusting, acts of nature or any other event beyond the control of OSP Designs are not covered.

The warranty does not cover cosmetic damage that may result from normal use.

Liability for incidental or consequential damages is excluded.

The user assumes all risk of injury resulting from use of his product.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

OSP Designs Seating
LIMITED Warranty

OSP Designs chairs are warranted from the date of purchase against failure due to material and workmanship as follows:

◦5 years on all non-moving parts
◦2 years on component parts including Control mechanisms, pneumatic cylinders, wood, plastic parts, base and casters.
◦We cannot warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes in normal use.
◦1 year on upholstery fabric and foam against wear and deterioration.

Warranty Claims

To make a warranty claim, contact Parts Department. Provide model number, proof of purchase, description of the problem and obtain return authorization.

At it's option OSP Designs will:

(a) Supply compatible components of current manufacture.

(b) Repair the customer's component. The customer must prepay freight on any components returned to the factory. Return freight on components still in warranty will be paid by OSP Designs.

*All warranties are limited to the original purchaser for normal

Residential usage by persons weighing 200 lbs. or less 150 lbs. for the 449-3 and EM39800.

This warranty will not cover labor, freight or damage from misuse,abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star Products.

The warranty does not cover cosmetic damage that may result from normal use.

Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Our quality standards are among the highest in the industry. Sometimes, no matter how hard we try, there are times when parts are damaged or missing. Our Parts Department will do everything possible to promptly remedy the problem.

Contact us via e-mail parts@officestar.net, by Fax 1-909-930-5629, or toll free parts number 1-800-950-7262, Monday through Friday 8:00a.m. - 5:00 p.m. Pacific Time.

Shipping Information: F. O. B. FACTORY shipment is accepted for transportation by any carrier from our factory.

TITLE OF GOODS passes to purchaser and our responsibility ceases when Carrier routing will be established by our Traffic Department if not indicated on purchaser's order.

All shipments will be on a COLLECT basis unless otherwise instructed on order. If shipment is received damaged, note damage on carrier freight bill at time of acceptance and file claim for appropriate damages from the carrier.

Concealed damage must be reported to the transportation company within 15 days from the date of delivery.

All damaged merchandise claims must be filed directly with the delivering carrier.